Return Policy

If you are concerned about your entitlement to a refund relating to your purchase of any item, we recommend that you read on to learn about your rights and our obligations to you.

Entitlement to a refund

You will only be entitled to a refund where you have an entitlement under any relevant law, such as the Australian Consumer Law.

In the event that you believe that you are entitled to a refund, you must provide us with:

• your full name and any other details that we may require from you, including photographs of the relevant item/s; and

• the reason for claiming the refund.

Once we receive the above information, we will assess whether you are entitled to receive a refund. If so,  then we will provide you with further instruction relating to the refund process, including a return postal address.

For personalised items, no refunds are available, when ‘the name’ has been incorrectly entered into the field by the purchaser. In this instance ‘the name’ refers to the personalised infant title typed into the ‘Name to be embroidered on Onesie’ box, on the purchase page of My Onesie and Only.

Issue of refunds

If you are entitled to a refund, then the refund will be issued to you via the same payment method used by you to make your original payment to us. Please call 1800 ONESIE (663 743) or email us if you have not received your refund within five (5) business days of us notifying you that a refund has been issued.