Terms and Conditions

Esskay Australia Pty Ltd as Trustee for Esskay Family Trust trading as My Onesie and Only A.B.N.21248428912 (we, us, our, or My Onesie and Only) makes every effort to be fully transparent at all times. Therefore, we have developed these Purchase, Shipping and Refund Terms (these Terms) to ensure that you are fully aware of your rights with respect to payments, shipping and refunds, for items purchased via our My Onesie and Only website (our Website).

Your order signifies your agreement to be bound by these Terms, which constitute the agreement between My Onesie and Only and you.

You may only make a purchase via our Website if you are aged 18 years or older. If you are aged under 18 years, or the legal age of majority in your jurisdiction, then your parent or guardian must agree to these Terms, on your behalf.

PURCHASES

You must provide complete and accurate details at the time of making your purchase, including the spelling of the name to be embroidered on any purchased item. You may be required to provide additional details upon our request to ensure the accuracy of your order. You agree and acknowledge that we cannot, and will not, be responsible for any misspelled name that you provide us during the checkout process.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, My Onesie and Only is not obliged to re-send the order to the correct address at our own expense. Please call 1800 ONESIE (663 743) or email us immediately if you submit your order and then realise that you have entered an incorrect delivery address, delivery instructions or incorrect or misspelled name for any purchased item.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver purchased items to you.

PAYMENT

We accept payment via Visa, Mastercard.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that we do not receive cleared funds from you, within 48 hours of you submitting your order with us, we will email you at the email address nominated in your order, to communicate about your payment.

PROCESSING OF ORDERS

Orders made via our Website will be processed as soon as possible after payment has been received in cleared funds. Please call 1800 ONESIE (663 743) or email us if delivery of your order is urgent or required within a specific timeframe.

SHIPPING AND DELIVERY TIMEFRAMES

We use Australia Post service to deliver your purchased items to you.

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

  • If sent by Parcel Post - 2-5 business days. 
  • If sent by Express Post – 1-3 business days.

We do not ship outside of Australia at this time.

There may be times where shipping will take a little longer (for example, during a pandemic or peak times such as Christmas). We will notify you if this is to be the case. If you have not received your purchased items within our suggested timeframes, please call 1800 ONESIE (663 743) or email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

Order pick-up

You may collect your purchased items from us upon agreeing to a suitable time with us. 

CANCELLATION OF ORDERS

Cancellation by us

My Onesie and Only may cancel your order, if for any reason, we are unable to provide you with any item that you have purchased from us. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Cancellation by you

You are not permitted to cancel any order, unless expressly agreed to, in writing, by My Onesie and Only. We are not under any obligation, legal or otherwise, to agree to cancel any order that you have made, via the Website.

ITEMS MISSING FROM AN ORDER

Should any item be missing from an order, please call 1800 ONESIE (663 743) or email us with the order number and the code or name of the item you ordered, and we will make the appropriate investigations. However, My Onesie and Only will not be held responsible for lost or damaged items

REFUNDS

If you are concerned about your entitlement to a refund relating to your purchase of any item, we recommend that you read on to learn about your rights and our obligations to you.

For personalised items, no refunds are available, when ‘the name’ has been incorrectly entered into the field by the purchaser. In this instance ‘the name’ refers to the personalised infant title typed into the ‘Name to be embroidered on Onesie’ box, on the purchase page of My Onesie and Only.

Entitlement to a refund

You will only be entitled to a refund where you have an entitlement under any relevant law, such as the Australian Consumer Law.

In the event that you believe that you are entitled to a refund, you must provide us with:

  • your full name and any other details that we may require from you, including photographs of the relevant item/s; an 
  • the reason for claiming the refund.

Once we receive the above information, we will assess whether you are entitled to receive a refund. If so,  then we will provide you with further instruction relating to the refund process, including a return postal address.

Issue of refunds

If you are entitled to a refund, then the refund will be issued to you via the same payment method used by you to make your original payment to us. Please call 1800 ONESIE (663 743) or email us if you have not received your refund within five (5) business days of us notifying you that a refund has been issued.

SECURITY

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online purchasing experience. 

We do not store your credit card details at any time, so we ensure confidence and satisfaction at all times.

CONSENT

By agreeing to these Terms, you also consent to receive further electronic communications from us in relation to the My Onesie and Only business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may call 1800 ONESIE (663 743) or email us to unsubscribe at any time.

PRIVACY

By agreeing to and accepting these Terms, you also agree to our Terms of Use and Privacy Policy.

GOVERNING LAW

The laws of Victoria, Australia, govern these Terms.

ENQUIRIES

Please call 1800 ONESIE (663 743) or email us if you have any questions about these Terms. 

Purchase Terms last updated 24 January 2024.