Shipping Policy

SHIPPING AND DELIVERY TIMEFRAMES

We use Australia Post service to deliver your purchased items to you.

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

• If sent by Parcel Post - 2-5 business days.

• If sent by Express Post – 1-3 business days.

We do not ship outside of Australia at this time.

There may be times where shipping will take a little longer (for example, during a pandemic or peak times such as Christmas). We will notify you if this is to be the case. If you have not received your purchased items within our suggested timeframes, please call 1800 ONESIE (663 743) or email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

Order pick-up

You may collect your purchased items from us upon agreeing to a suitable time with us.